Grievance Redressal Policy

At Harikatha Studio, we are committed to ensuring a fair, transparent, and respectful experience for all our viewers, patrons, and customers. We value your trust and strive to address any concerns related to our products, services, or digital offerings promptly and effectively.

What is a “Grievance"?

A grievance refers to any issue or concern raised by a consumer regarding the content, products, or services offered by Harikatha Studio, including but not limited to technical issues, payment or access problems, content concerns, or other matters requiring a resolution.

Steps to Raise a Grievance

1. We recommend first reaching out to us by emailing your concern at support@harikathastudio.com or by visiting our Contact Us page for additional ways to connect.

2. We'll acknowledge your message within 48 hours and aim to provide a first resolution within 7 days.

3. If unresolved, escalate to the Grievance Officer using the contact details below.

Grievance Officer

Mrs. Ragini Agarwal
Designation: Director
Harikatha Studio Private Ltd.
South Bopal, Ahmedabad, Gujarat, 380058
Email: ragini.agarwal@harikathastudio.com
Phone: +91 9082137380

Grievance Redressal Process

Upon receiving a grievance via the channels above:

• We will acknowledge receipt within 48 (forty-eight) hours via email, phone, or SMS.

• Our Consumer Care Team and Grievance Officer will work to resolve the issue within timelines prescribed by applicable laws.

A grievance will be considered resolved when we have communicated a resolution to the consumer and provided an appropriate remedy, or when the consumer confirms satisfaction with the resolution.

For more information, please refer to our Terms of Use and Privacy Policy on the website.